Viberoptix branded facemask
RETURN & REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We will issue you with a full refund, however you will need to return it before your refund is processed. To be eligible for a return, your item must be in the same condition that you received it, unused, unopened with their seal intact. You’ll also need the receipt or proof of purchase.
We cannot accept any item which has been used or not in the same purchased condition - a refund / exchange will unfortunately be denied.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the unlikely event that your product is faulty upon arrival we will happily refund your item when it is returned to us within 14 days from the date of purchase. Please contact us within 7 days of receipt of the product and we will be able to assist you. We will offer you a refund or exchange within 14 days of receiving the returned item/s for inspection. If we are satisfied that the goods were faulty on delivery to you we will refund the monetary value of the goods returned to us, at the price you purchased.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.